Help Scout
A support team that wants a managed shared inbox, help center, chat, lightweight automation, and a customer-focused workflow without administering a larger service platform.
Vendor-listed core features
- ✓ Shared Inbox
- ✓ Docs
- ✓ In-app Messaging
- ✓ Customer Collision Detection
Pricing snapshot
The official annual-billing view lists a Free plan for up to five users, Standard at $25/user/month, Plus at $45, and Pro at $75. Extra inboxes, Docs sites, AI resolutions, onboarding, channels, and security add-ons can increase cost.
What the subscription does not operate for you
Assign owners for routing, mailbox access, SLAs, saved replies, knowledge-base accuracy, escalation, privacy, retention, reporting definitions, and the failure path for every connected channel.
Migration and exit checks
Export a representative date range and use the API for raw conversations, users, customers, and Docs content. Reconcile attachments, threads, custom fields, tags, assignments, timestamps, and open states before cutover.
In-app report exports omit conversation thread contents and open-conversation aggregates; other account data generally requires APIs, while a customer-list CSV is supplied on request without conversation history.